Terms of service
Last updated 30 August 2026. Plain terms for pilot and paid CrewByte workspaces.
1. The service
CrewByte provides software for recording operational and food-safety checks. It is a record-keeping tool. It does not replace your legal duties under food-safety or health-and-safety law, and it does not constitute advice on how to meet them.
2. Your account
You are responsible for who you invite, what role you give them, and for removing access when someone leaves. Sign-in credentials and staff PINs must not be shared beyond the people they were issued to. Tell us promptly if you believe an account is compromised.
3. Your data
Your operational records remain yours. You can export them as CSV or a printable pack at any time, including after cancellation and before deletion. We will not withhold your data for any reason, including an unpaid invoice.
4. Accuracy of records
The platform records what your team enters. It cannot verify that a reading was taken correctly or that a check was genuinely completed. Completed records are append-only — they can be voided with a stated reason and an audit entry, but never silently edited — which supports the integrity of the trail without guaranteeing the truth of any entry.
5. Pilot terms
During the pilot programme the service is provided at an agreed rate with no minimum term. Either side may end it with no notice period and no penalty. Features may change during the pilot; we will tell you before anything you rely on is removed.
6. Availability
We aim for continuous availability and will give advance notice of planned maintenance wherever possible. We do not offer a contractual uptime guarantee during the pilot. Keep a fallback for the checks that legally must happen if the service is unavailable.
7. Acceptable use
Don't use the platform to store data unrelated to your operation, don't attempt to access another organisation's workspace, don't probe the service for vulnerabilities without writing to us first, and don't resell access without a written agreement.
8. Liability
To the extent permitted by law, our aggregate liability is limited to the fees paid in the twelve months before the claim. We are not liable for regulatory penalties, business interruption or loss of profit. Nothing here limits liability for death, personal injury or fraud.
9. Changes
We will give at least 30 days' notice by email before any material change to these terms. Continuing to use the service after that constitutes acceptance.
10. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.